Amadeus, the proprietor of isxGames.com, does not provide customer service for any of the products made available on this website. Even if you have bought a subscription to one or more of his products, you will recall during the enrollment procedure that this was explicitly stated. However, you do have a few options available to you if you have questions or problems with your isxGames product(s).
Forums
The forums at isxGames.com provide the true heart and soul of everything that happens here. It is on the forums that you can find the latest news and information about isxGames products, download and discuss scripts and/or .NET applications written for extensions such as ISXVG or ISXEQ2, report bugs, request new features, or simply just enjoy the interaction of other like-minded individuals. Our forums here are VERY active and bug reports, feature requests and so forth are reviewed EVERY day. So, if you haven't taken the time to familiarize yourself with the forums here, you should make that one of your first priorities.
To visit the isxGames.com forums, click on the "Forums" tab at the top of this page.
IRC
IRC is the primary method of "real-time" communication for users of isxGames products. (If you are unfamiliar with IRC, just imagine a combination of Instant Messenger and a conference call.) Typically there are several people on IRC, including most of the important script/applications developers for isxGames products as well as Amadeus himself. Just remember that these folks are not paid to be your support, nor are they very patient with "stupid" questions. However, if you've researched on the wiki and on the forums and still have a question or a problem, this is a good place to start.
For those that are familiar with IRC and/or those that want to use a 'true' IRC client, this is the information you will need:
- Server: irc.lavishsoft.com
- Channels: #isxeq2, #isxvg, #isxeve
For those that are not familiar with IRC and/or do not wish to install a special client, you can connect through your web browser using java. Simply click on either of the links below and when the popup window appears, click "Run".)